1. Introduction

This 30-Day Money-Back Guarantee and Replacement Policy (“Policy”) is provided by Fire and Security Wales (“Company”, “we”, “us”, or “our”) and applies to all products sold by us to consumers in the United Kingdom. This Policy is designed to comply with UK consumer law, including the Consumer Rights Act 2015 and other applicable legislation.

2. Eligibility for Refund or Replacement

To be eligible for a refund or replacement under this Policy, the following conditions must be met:

  1. The product must be returned within 30 days from the date of purchase.
  2. The product must be in its original condition, unused, and in its original packaging.
  3. Proof of purchase, such as a receipt or order confirmation, must be provided.

3. Process for Returns and Replacements

  1. Initiate Return or Replacement: Customers must notify us of their intent to return or replace the product within 30 days of purchase by contacting our customer service team at [email protected].
  2. Return Authorisation: Upon receipt of the return or replacement request, we will provide a Return Merchandise Authorization (RMA) number. This RMA number must be included with the returned product.
  3. Shipping: Customers are responsible for the cost of returning the product to us. The product should be securely packaged and sent to Fire and Security Wales, Brithdir, Rhydlewis, Llandysul, SA44 5SN. We highly recommend using a trackable shipping method as we are not responsible for items lost in transit.

4. Inspection and Processing

  1. Inspection: Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria set forth in this Policy.
  2. Refund or Replacement Approval: If the product meets the eligibility criteria, we will approve the refund or replacement. If the product does not meet the criteria, we will notify the customer and provide the option to return the product to them at their cost.
  3. Refund Issuance: Approved refunds will be processed within 14 days of receipt of the returned product. Refunds will be issued to the original method of payment.
  4. Replacement Issuance: Approved replacements will be processed within 14 days of receipt of the returned product. The replacement product will be shipped to the customer at no additional cost.

5. Exclusions

This Policy does not apply to:

  1. Products that are damaged, used, or not in their original packaging.
  2. Perishable goods, custom-made products, and personal care items that have been opened.
  3. Any product that is returned more than 30 days after the date of purchase.

6. Statutory Rights

This Policy is in addition to, and does not affect, your statutory rights under UK law, including the Consumer Rights Act 2015. You may have additional rights to return faulty or misdescribed products.

7. Amendments

We reserve the right to amend this Policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of posting.

8. Contact Information

For any questions or concerns regarding this Policy, please contact us at:

  • Email: [email protected]
  • Phone: 01239 805 015 opt 4
  • Address: Brithdir, Rhydlewis, Llandysul, SA44 5SN

9. Governing Law

This Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By purchasing our products, you acknowledge that you have read, understood, and agree to be bound by this Policy.

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