Free Delivery on Orders over £50.00

Delivery Charges Across the UK

  • Order by 4 PM for same-day processing.

Important Information:

  • Orders placed after 4 PM will be processed the following working day.
  • Orders placed after 4 PM on weekends will be processed the following Monday.
  • Geographical Restrictions: For Northern Ireland, the Scottish Isles, the Isle of Man, and certain mainland postcodes, delivery takes between 48-72 hours. Please refer to our Delivery Restrictions for details on affected postcodes.
  • While we strive to ensure prompt delivery once dispatched, delivery times are subject to the courier service.

Delivery Restrictions

 

We are unable to offer all delivery options to the below geographic locations. Please see details below on when you should expect to receive your order based on your postcode.

Please note: we currently do not offer delivery to the Channel Islands, PO Box or BFPO addresses. 

Location

No Premium Delivery Available.

No Next Day or Premium Delivery Available.

 

Delivery to the below postcodes may arrive next day if ordered before the cut off times (See Delivery Cut Off Times).

Pre 12:00 Delivery is unavailable.

Delivery to the following postcodes may arrive within 48-72 hours. 

Pre 12:00 Delivery is unavailable.

ENGLAND
Cornwall

PL10-PL19, PL22-PL35, TR1-20,26,27

TR21, TR22, TR23, TR24, TR25

Devon

EX16-EX23, EX31-EX39

 

Isle of Man

 

IM1-IM9, IM99

Isle of Wight

PO30-PO41

 

Shrewsbury

SY1-SY5, SY7-SY25, SY23, SY24 5, SY25 6

 
SCOTLAND

Aberdeen

 

AB10-AB16, AB21-AB25, AB30-AB39, AB41-AB45, AB51-AB56, AB63, AB39 3, ZE1-ZE3

Ayrshire, Argyll & Bute

KA26

KA27-KA28, PA20-PA49, PA60-PA78, PA80, PA50-PA59

Dumfries & Galloway

DG1-DG16

 

Dundee, Falkirk & Galashiels

FK1-21

DD8-DD11, TD15

Inverness

PH8-PH16

IV1-IV63, IV99, KW1-KW17, PH10, PH11, PH13, PH14,PH17-PH50, KW0, HS1-HS9

WALES

Powys

LD1-LD8, LL15-LL49, LL51-LL78

 
NORTHERN IRELAND
All 

BT1-BT49, BT51-BT57, BT60-BT71, BT74-BT82, BT92-BT94

Delivery FAQs

Can I track my order?

Once your order has been dispatched you will receive an email with the courier’s details, your consignment number as well as a link to track your order.

If you have provided your mobile number, then you will receive a free text message in the morning on the day of delivery informing you of an estimated 1 hour time slot and a link to live tracking so you can track your order progress.

Can I have my order delivered to a different address?

You can enter a new delivery address when placing an order. If you are registered with FSW, you can add additional addresses to your Address Book. No address changes can take place once the order has been placed.

To protect our customers, all orders are subject to standard security checks.

Delivery Restrictions apply to some addresses.

What happens if I am not in when the delivery arrives?

If you have provided your mobile number, then you may receive a free text message in the morning on the day of delivery informing you of an estimated 1 hour time slot and a link to live tracking so you can track your order progress.

However, if no-one is available to sign for the order, the courier will leave a ‘we missed you’ contact card with details of what actions will be taken. Where possible the driver will attempt to leave with a neighbour or a local Post Office, shop, or locker. If this is not appropriate, they will attempt to deliver the order the following day.

After two failed attempts, you will need to contact the courier using the details on the contact card, email, or text message to arrange collection or a new delivery date. If a mobile number has been provided, a text message will also be sent confirming this. Please note orders may require a signature and carrier’s may take a photo of your order as proof upon delivery.

Can I get delivery to countries outside the UK?

We do not deliver outside of the UK.
 

My delivery is missing an item, what should I do?

Firstly, please check whether you have received all parcels on the consignment; this information should be available to view via the tracking link received in your dispatch email. If you have received all of your parcels, but an item is still missing, please Contact Us with the order and product details so that we can investigate further.

If you have collected your order in-store and some products are missing, please return to the store for assistance.

Were we able to answer your question? If not please Contact Us.

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