Shipping Rates Policy for FSW

At FSW, we strive to provide our valued customers with exceptional service and convenience. As part of our commitment to ensuring a smooth purchasing experience, we have established the following shipping rates policy:

  1. Flat Fee for Orders Under £500.00: For all orders with a total value under £500.00, there will be a flat shipping fee of £7.99. This fee covers the cost of packaging, handling, and transportation of the products to your designated delivery address.

  2. Free Delivery for Orders Over £500.00: We are pleased to offer free delivery on all orders with a total value exceeding £500.00. This benefit applies to all customers and reflects our appreciation for your continued support.

  3. Delivery Methods and Timeframes: We utilise trusted and reliable shipping partners to ensure your security system products’ safe and prompt delivery. The estimated delivery timeframe for your order will be provided at the time of purchase. Please note that delivery times may vary depending on the availability of stock and your location.

  4. Additional Charges for Special Services: In some cases, customers may require special services such as express shipping, expedited delivery, or international shipping. Please note that additional charges may apply for such services, and the exact costs will be communicated to you before finalising your order.

  5. Returns and Exchanges: If you wish to return or exchange a product, please refer to our dedicated Returns and Exchanges Policy for detailed instructions. Please note that shipping costs associated with returns or exchanges are the responsibility of the customer unless the return or exchange is due to an error on our part.

  6. Address Verification: To ensure accurate and successful delivery, please ensure that the shipping address provided during the checkout process is correct and complete. FSW will not be held responsible for any delays or non-delivery caused by inaccurate or incomplete address information.

  7. Shipping Restrictions: Please be aware that certain products may have shipping restrictions due to legal requirements or specific regulations. If your order contains such products, we will contact you to discuss alternative arrangements, if available.

Please note that this shipping rates policy is subject to change without prior notice. Any updates or modifications will be clearly communicated on our website or during the checkout process.

If you have any questions or require further clarification regarding our shipping rates policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.

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