Fire & Security Wales Trade Account Policy


Welcome to the Fire & Security Wales Trade Account Program! We value our professional partners and are committed to supporting tradespeople with exclusive benefits, including a 10% discount on all purchases. This policy outlines the terms and conditions of our trade account program, ensuring that our trade customers receive the best possible service and value.

1. Eligibility for Trade Account

To qualify for a Fire & Security Wales Trade Account and the associated benefits, you must:

1.1 Be a professional tradesperson, contractor, or business operating within the fire and security industry or related fields.

1.2 Provide proof of trade status, which may include:

  • Business registration number or VAT number.
  • Trade association membership details.
  • Copies of relevant trade qualifications or certifications.
  • Recent invoices or purchase orders for trade-related work.

1.3 Complete and submit the Trade Account Application Form, providing all necessary details and documentation.

2. Trade Account Benefits

As a Fire & Security Wales trade account holder, you will enjoy the following benefits:

2.1 10% Discount: A 10% discount on all products purchased through your trade account. This discount is automatically applied at the point of sale.

2.2 Exclusive Offers: Access to special promotions and offers available only to trade account holders.

2.3 Priority Service: Faster processing of orders and priority customer service to ensure you get the products you need when you need them.

2.4 Flexible Payment Options: Tailored payment terms to suit your business needs, including credit account facilities subject to approval.

2.5 Dedicated Account Management: A dedicated account manager to assist with orders, product advice, and any queries you may have.

3. Application Process

To apply for a trade account:

3.1 Complete the Application Form: Fill out the Trade Account Application Form available on our website.

3.2 Submit Documentation: Provide the necessary proof of trade status as outlined in section 1.2.

3.3 Application Review: Our team will review your application and verify the provided information. This process may take up to 5 business days.

3.4 Account Approval: Once your application is approved, you will receive a confirmation email with your trade account details and instructions on how to access your account.

4. Using Your Trade Account

4.1 Purchases: To ensure your 10% discount is applied, always use your trade account when making purchases online.

4.2 Account Management: You can manage your trade account, view order history, and track discounts through the “My Account” section on our website.

4.3 Billing and Payment: Invoices for purchases made on credit will be sent to the email address registered to your trade account. Payment terms will be as agreed during account setup.

5. Terms and Conditions

5.1 Discount Application: The 10% discount is applicable to all products unless otherwise specified. Discounts cannot be combined with other promotional offers unless explicitly stated.

5.2 Account Usage: The trade account is intended for use by the registered account holder only. Sharing account details with unauthorised users may result in account suspension.

5.3 Credit Terms: Credit account facilities are subject to credit checks and approval. Payment terms must be adhered to, and late payments may incur additional charges.

5.4 Account Review: Fire & Security Wales reserves the right to review and, if necessary, revoke trade account status if the account is misused or if the account holder no longer meets the eligibility criteria.

6. Account Termination

6.1 Voluntary Termination: Trade account holders may terminate their account at any time by contacting their dedicated account manager or our customer service team.

6.2 Involuntary Termination: Fire & Security Wales reserves the right to terminate a trade account if:

  • The account holder violates the terms and conditions of the trade account.
  • There is evidence of fraudulent activity or misuse of the account.
  • The account holder fails to meet the eligibility criteria over time.

7. Contact Information

For any questions or assistance regarding your trade account, please contact us at:

Fire & Security Wales
Email: [email protected]
Phone: 01239 805 015
Address: Brithdir, Rhydlewis, Llandysul, Ceredigion, SA44 5SN

We appreciate your interest in the Fire & Security Wales Trade Account Program. We look forward to partnering with you and supporting your business with quality products, excellent service, and exclusive benefits. Thank you for choosing Fire & Security Wales!

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